Services

I partner with DTC brands to identify high-leverage growth opportunities, optimize performance, and create better customer experiences. I bring a broad range of experience in driving both conversion and retention, and the best way to find out how I can tailor my services to your company is to reach out for a quick chat. I’ll share exactly what your business needs to grow sales along with clear projections of the potential impact.


How I Can Help Brands

I partner with growing brands to bring clarity, structure, and momentum to their digital commerce efforts. Depending on your needs, support can look like:

Fractional Ecommerce Leadership – Provide senior-level strategy and guidance on a flexible basis, helping shape direction, build scalable processes, and oversee execution so your team stays aligned and moving forward.

DTC Scorecard & Digital Audit – A comprehensive review of your direct-to-consumer performance across website, marketing, operations, and customer experience, with clear, actionable recommendations your team can implement.

Behind-the-Scenes Advisory – Ongoing support for founders and digital leaders, helping you prioritize initiatives, allocate resources, and make confident strategic decisions.

Project-Based Leadership – Drive specific initiatives such as platform migrations, funnel optimizations, or new channel launches from concept to completion.

Team Development & Training – Equip your in-house team with the tools, processes, and frameworks they need to scale sustainably.


Areas of Expertise

Conversion Optimization – Design and execute strategies that maximize conversion rates, revenue, and customer engagement.

A/B Testing & Experimentation – Develop and run structured test-and-learn programs to validate ideas, reduce risk, and continuously improve site performance.

Customer Journey & Lifecycle Management – Map and optimize every stage of the customer experience, from acquisition to retention.

Data Analytics & Dashboard Development – Transform data into actionable insights with custom reporting and performance tracking.

Strategic Roadmapping – Align business goals with a clear digital roadmap that balances quick wins and long-term growth.

Digital Team Development – Build, structure, and mentor teams to operate at their best.

Endorsements


“Her insights didn’t just tweak our site, they completely elevated the feel of it and how customers experience our brand. The changes Bex recommended had an immediate impact on our performance and sales. Bex is truly top-notch. If you’re a founder looking to elevate your brand online, she’s someone you absolutely want to use!”  

- Shelby McKee & Christy Parry,
CEOs/Founders, Keysocks.com

 

“She's a magic combination of incredibly strategic, highly organized, a clear communicator and lovely person… any brand would be lucky to
work with her and benefit from her wide-ranging expertise, sharp innovative mind, process orientation and kind management style.”

– Tricia Patterson,
CRM & Ecommerce, GAP

 

“Bex guided our team as we developed analytical capabilities, strategic planning skills, and e-commerce expertise. Her style is thoughtful, personalized, and very hands-on.”

– Natasha Azevedo,
Digital Innovation, Athleta